Case Study 1

Virtual PBX and Always-On Telecom SM

Client: Large Technology Company


The Customer’s Challenge

This company is a leading provider of information technology equipment, office products, and professional services. They have more than 200 sales and technical representatives, servicing customers throughout the U.S. When customers call, they expect an immediate response. This can sometimes be a challenge, since their sales reps are frequently on the road.

Moreover, as a sales-driven organization, they cannot afford any disruption in their telecom capabilities. Even a simple power outage could seriously hurt their revenues. So the company also needed to address telecom disaster recovery.

Segway’s Answer: Custom Hosted Telecom Solution

Segway delivered a complete, fully integrated Virtual PBX system with Always-On Telecom. Segway even duplicated the company’s entire phone system in an out-of-state location. In the event of a disaster or other outage, phones will be automatically switched out of state, answered, and then connected back to employees’ cell phones.

The Results: Greatly enhanced customer service

Segway has increased the customer connection ratio by more than 65%. Instead of 24-hour response time, representatives are able to respond in real time wherever they are—or in less than one hour if they are tied-up with another task. Additionally, the company reports that greater accessibility has increased morale and job performance

Segway Virtual PBX provides a world-class phone system, without the cost, commitment, and aggravation of ownership.

Here are the benefits of Segway Virtual PBX.

Segway Always-On Telecom augments your Business Continuity plan, so you can preserve customer relationships and maintain essential business operations

Here are the benefits of Segway Always-On Telecom.

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