Case Study 3

Auto Attendant

Client:International Manufacturer
The Customer’s Challenge

This international manufacturer has more than 2,000 employees and operations around the world. Their older phone system had a direct dial extension for every employee, with a receptionist to answer the phones during the day, and connect callers who do not know the extension of the person they wish to reach. The phone system’s auto attendant did not have a dial-by-name directory, which created problems for customers calling after hours. All they would hear was a recorded message saying that the office was closed.


Segway’s Answer: A Custom Auto Attendant Solution

For a just a small monthly fee, and with no additional equipment, Segway supplemented their phone system with a custom auto attendant. Now customer needs are met 24/7 with Unlimited Extensions, a “Dial-by-Name” Directory, and a Custom “On-Hold” Message.

The Results: Streamlined communications and improved customer service

The company’s phones are answered 24/7. Customer orders and inquires, as well as other important business calls are handled promptly and efficiently.

Segway can augment your existing auto attendant or other telecom system with the advanced new features you need.

Here are all the benefits of Segway Auto Attendant.

Here are all the benefits of Segway Virtual PBX and all of our hosted telecom solutions.

Call Segway toll free at 866.SegwayCom (866-734-9292). Or send an email to