FAQ’s

Answers to frequently asked questions.

What is a “hosted service” as provided by Segway?

You can add the latest features to your existing phone system today without waiting for the phone company and without buying or upgrading any equipment.

Hosted telecom solutions provided by Segway’s state-of-the-art Virtual PBX include: Auto Attendant, Unified Messaging, Virtual Office, Conference Calling, Voice Mail, Fax-to-Email, Never Busy Fax, and Automated Order Taking.

For a very low monthly fee per user, you can add any combination of telephone services at any number of facilities. Your business will never outgrow your phone system again.

Is it necessary to buy equipment, or alter our existing phone systems to deploy Segway’s hosted services?

No. You can supplement your existing phone system with one or more hosted telecom services from Segway. Our Virtual PBX allows us to customize our services to your specific requirements, all the way down to the individual user, for as many locations and users as you desire.

Why should my firm consider Segway’s hosted services instead of an in-house system?

With Segway there is no equipment to buy, maintain, or upgrade. Your phone system will never be obsolete. You can supplement your existing phone system with the latest features at any time. You can add or delete telephone extensions and services as needed. And you pay a surprisingly low monthly fee per user.

How reliable are Segway’s hosted services?

Unlike many newer VoIP service providers, Segway has for many years operated a sophisticated, high Quality of Service (QoS) nationwide private network on redundant carrier class equipment.

How many user extensions and different facilities can Segway’s hosted services support for my company?

As many as you want. Our state-of-the-art Virtual PBX already provides hosted services to users in more than 4,000 communities nationwide.

How do Segway’s hosted services compare with Centrex?

Segway offers everything that Centrex does—and a whole lot more.

Our business is unique. Can we select only the services and features we want?

Yes. You can select any combination of hosted services—including Auto Attendant, Unified Messaging, Virtual Office, Conference Calling, Voice Mail, Fax-to-Email, Never Busy Fax, and Automated Order Taking—and pay a low monthly fee per user with no long-term obligation and the freedom to add or delete services and extensions whenever your business circumstances change.

Are Segway’s hosted services available nationwide? Worldwide?

Segway has provided hosted services for more than a million users in the United States. With VoIP, our Virtual PBX hosted telecom solutions are now available to customers in other parts of the world for a low monthly fee per user. Segway’s VoIP services dramatically reduce the cost of international phone calls. You can economically establish local phone numbers in cities outside the U.S., and create the appearance of a local presence near your foreign customers.

Does it matter whether we use VoIP with Segway’s hosted services?

No. Our Virtual PBX hosted telecom solutions operate seamlessly across both traditional and emerging Voice over Internet Protocol (VoIP). You choose the network(s) you want. We provide the hosted services you need.