Alexandria Virtual Office

Increase sales and customer satisfactions
with Segway’s Alexandria Virtual Office.

The higher the goals you set for your field sales people, the more they need advanced telecom solutions to respond faster and more fully to customers. Busy signals, “voice-mail jail,” unanswered messages, and similar problems encourage customers to call another number—your competitor’s.

The higher the goals you set for your field sales people, the more they need advanced telecom solutions to respond faster and more fully to customers. Busy signals, “voice-mail jail,” unanswered messages, and similar problems encourage customers to call another number—your competitor’s.

Segway’s Alexandria Virtual Office provides integrated telecom capabilities to your field sales and service personnel. Productivity skyrockets when employees deal with customers in real time, without playing telephone tag—or letting messages back up in a corporate voice mail box. There are fewer lost or delayed orders. You
increase sales because your customers stay connected to your
company
.

Alexandria Virtual Office can also enhance customer satisfaction, by ensuring that when customers call, your sales people answer. Callers are connected in real time to the people they want to reach—not shunted to a corporate voice mail box that may not be regularly checked. They can quickly and easily place or change orders, get answers to questions, and schedule deliveries. Customer needs are met promptly and consistently, increasing their satisfaction.

You can also increase customer satisfaction by establishing low-cost Virtual Offices—with local phone numbers—in cities outside Alexandria. Even outside the U.S. This is a very economical way to create the appearance of a local presence near your foreign customers, because Segway’s VoIP service dramatically reduces the cost of domestic and international phone calls.

Here’s how Alexandria Virtual Office works for your company and your customers:

Each employee has their own local Alexandria or toll-free direct dial number. Callers are transferred in real time to the employee’s cell phone or home office. Callers hear your company’s custom “On-Hold” Message or advertising during the transfer. And, with optional free call screening, employees decide which calls to take, and which to send to voice mail.

When an employee can’t take calls live, callers can leave a voice mail message. Alexandria Virtual Office then calls the employee and delivers the voice mail message, pages the employee, and also sends the message to his or her email. Alexandria Virtual Office can also be set to automatically receive faxes, or you can add a separate number for faxes only. Faxes are delivered to email, where they can be easily viewed, printed, forwarded, saved, or deleted.

Segway’s online graphical user interface (GUI) and web provisioning capabilities enable you to add the features you want in minutes, and to reconfigure your phone system on the fly. You no longer have to wait for your telephone vendor to make changes or add extensions.

Customize your Alexandria Virtual Office with:

  • Day and Night Greetings and Menus
  • “Dial-by-Name” Directory
  • Unlimited Extensions
  • Find-me, Follow-me
  • Custom “On-Hold” Message
  • Call Routing
  • Automatic Call Distribution
  • Call Screening
  • Live Call Transfer
  • Voice Mail (or use your in-house system)
  • Zero-out to Operator or Attendant
  • Message waiting notification by email, phone or pager
  • Calls your users to play their messages
  • Sends your voice messages to email
  • Fax receiving
  • Conference calling “on the fly”
  • Delivers faxes to email
  • Announcement-Only options
  • Question and Answer message taking format
  • Send “Talking Emails”
  • Tickler Reminder service
  • VoIP local and long distance
  • Additional custom features to meet your specific business needs.

If this is starting to look like a complete phone system, that’s because Alexandria Virtual Office is actually one component of a Virtual PBX capable of providing your business with advanced telephone features for a few dollars a month per user. Along with our Virtual Office, Segway can provide you with free telephone numbers as well as dial tone and access to low-cost local and long distance services over our PSTN and VoIP networks. The cost of obtaining numbers from the phone company—without services—usually exceeds the monthly cost of our complete package of hosted services. We are the only vendor you will need for all of your telecom services.

Segway’s Alexandria Virtual Office increases sales and customer satisfaction.

Call Segway toll free at 866-SegwayCom (866.734.9292). Or send an email to Sales@SegwayCommunications.com

*Some features are not yet available in all markets.